{"id":9508,"date":"2024-01-15T07:00:26","date_gmt":"2024-01-15T07:00:26","guid":{"rendered":"https:\/\/jobnetix.in\/index.php\/candidate\/safeegyo16\/"},"modified":"2024-01-15T07:14:38","modified_gmt":"2024-01-15T07:14:38","slug":"safeegyo16","status":"publish","type":"candidate","link":"https:\/\/jobnetix.in\/index.php\/candidate\/safeegyo16\/","title":{"rendered":"Mohammed Safeeq. A"},"content":{"rendered":"<p>To be a part of the IT industry and to work in a creative and motivated IT environment, where I could constantly learn,<br \/>\nexplore opportunities and implement my potential to the best for the prospects of the organization<\/p>\n","protected":false},"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[],"candidate_location":[475],"candidate_tag":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"metas":{"_candidate_founded_date":"","_candidate_gender":"Male","_candidate_age":"","_candidate_phone":"9566754586","_candidate_email":"safeegyo16@gmail.com","_candidate_qualification":"Bachelor Degree","_candidate_experience_time":"3 Year","_candidate_languages":["English"],"_candidate_salary_type":"monthly","_candidate_salary":"","_candidate_category":[],"_candidate_show_profile":"show","_candidate_job_title":"","_candidate_socials":[{"network":"facebook"}],"_candidate_address":"478, near win motors, Amman kovil road, shoba garden, kuniyamuthur, Coimbatore- 641008.","_candidate_location":{"475":"Mumbai"},"_candidate_cv_attachment":{"9509":"https:\/\/jobnetix.in\/wp-content\/uploads\/wp-job-board-pro-uploads\/_candidate_cv_attachment\/2024\/01\/mohammed-safeeq.pdf"},"_candidate_education":[{"title":"SSC","academy":"ELSIE Matriculation Higher Secondary Schoo","year":"2014","description":""},{"title":"HSC","academy":"K.V Matriculation Higher Secondary School,","year":"2016","description":""},{"title":"Bachelor of Computer Science","academy":"Sri Ramakrishna College of Arts & Science (SRCAS)","year":"2019"}],"_candidate_experience":[{"title":"Senior Analyst","start_date":"May - 2019","end_date":"April -2022","company":"HCL Technologies PVT LTD","description":"Received a Quarterly champion award for best Gross sale in [24]7.ai\r\no Received BEST TEAM MEMBER award of a year.\r\no Received a Position of JUNIOR EXPERT in handling Escalation and highest Priority tickets.\r\no Received PEOPLE\u2019S CHAMPION Award for highest NPS of 100% record for 8 months. \r\no I have assisted a new training batch for 3 months as a SME.\r\no Received FAST HANDS award for highest resolved ticket rate in HCL. \r\no Still holding a REPUTATION of 0% Escalation in my career. \r\nRoles &amp; Responsibilities: \r\n\uf0fc Handling calls \/ chats \/ tickets for employees of [24]7.ai\r\n\uf0fc Handling VPN Secure ID token issues, initial troubleshooting\r\n\uf0fc Handling high priority issues and Escalating to the next level Team to resolve the issue at the earliest.\r\n\uf0fc Handling software issues via remote, And Hardware issues\r\n\uf0fc Troubleshooting MS-Outlook and other MS-Office related issues\r\n\uf0fc Managing and troubleshooting access to shared folders\r\n\uf0fc Monitoring the ticket queues to make sure it gets addressed before the date of completion\r\n\uf0fc Reviewing System logs\r\n\uf0fc Resolving Customer Issue\r\n\uf0fc Creating KM article in Knowledge base (Knowledge Management) for resolved and known cases"}],"custom-text-38577601":"Windows 10\/8\/Windows XP\/2007\/ Office 365, VPN , AD, citrix windows remote assistance , ITG Tools, Jarvis ServiceNow, HPSM, Omni","_candidate_portfolio_photos":"","_candidate_award":"","_candidate_video_url":""},"_links":{"self":[{"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate\/9508"}],"collection":[{"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate"}],"about":[{"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/types\/candidate"}],"replies":[{"embeddable":true,"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/comments?post=9508"}],"wp:attachment":[{"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/media?parent=9508"}],"wp:term":[{"taxonomy":"candidate_category","embeddable":true,"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate_category?post=9508"},{"taxonomy":"candidate_location","embeddable":true,"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate_location?post=9508"},{"taxonomy":"candidate_tag","embeddable":true,"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate_tag?post=9508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}