{"id":9119,"date":"2024-01-04T12:02:49","date_gmt":"2024-01-04T12:02:49","guid":{"rendered":"https:\/\/jobnetix.in\/index.php\/candidate\/shivanipriy1\/"},"modified":"2024-01-24T10:51:50","modified_gmt":"2024-01-24T10:51:50","slug":"shivanipriy1","status":"publish","type":"candidate","link":"https:\/\/jobnetix.in\/index.php\/candidate\/shivanipriy1\/","title":{"rendered":"SHIVANI PRIYA"},"content":{"rendered":"

Quality focused professional, process champ, problem solver & primary
\ncustomer service leader, credited with building effective deliverables in
\nOperations Management, People Management, Customer Servicing and
\nTraining throughout over 5 years of career
\n\uf02d Enterprising leader with a strong record of contributions that conceptualized,
\nimplemented & streamlined operational strategies, increased business growth &
\nenhancement, delivered the most appropriate products & services to global
\ncustomers and enhanced internal controls
\n\uf02d Streamlining business processes, defining continuous improvement
\nprocesses, accelerating employees\u2019 strengths & building powerful teams that can
\nconquer any obstacles
\n\uf02d Gained the basic understanding of working in the end-to-end phases of
\napplication testing; learned to ensure that information systems, products, and
\nservices met organization\/industry quality standards and end-user requirements
\n\uf02d Potential of working with the Quality Assurance (QA) teams for the
\ndevelopment of processes and procedures, and implementing Software Testing
\nLife Cycle (STLC) Methodologies in Quality Assurance (QA)
\n\uf02d Exceptionally skilled in various Defect Tracking Tools & Manual Testing Tools like
\nManual Testing, JIRA, Postman & Basic Testing of Smart Tutor App
\n\uf02d Prepared, designed and led the Test Strategy and Test Plan for all projects;
\nreviewed activities such as Requirements Review, Design Review, Test Strategy
\nReview and Test Case Review
\n\uf02d Conducted testing activities for a number of projects to ensure quality and
\nfunctionality of assigned systems; ensured timely and accurate test
\ncommunication with Development Leads & Upper Management throughout the
\nproject life-cycle<\/p>\n","protected":false},"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[],"candidate_location":[475],"candidate_tag":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"metas":{"_candidate_founded_date":"","_candidate_gender":"Female","_candidate_age":"35-40","_candidate_phone":"9818975237","_candidate_email":"shivanipriy1@gmail.com","_candidate_qualification":"Bachelor Degree","_candidate_experience_time":"5 Year","_candidate_languages":["English","Hindi"],"_candidate_salary_type":"monthly","_candidate_salary":"","_candidate_category":[],"_candidate_show_profile":"show","_candidate_job_title":"","_candidate_socials":[{"network":"facebook"}],"_candidate_address":"A3\/329, Himsagar Appartments, Pocket-P4, Greater Noida 201310, Uttar Pradesh","_candidate_location":{"475":"Mumbai"},"_candidate_cv_attachment":{"9350":"https:\/\/jobnetix.in\/wp-content\/uploads\/wp-job-board-pro-uploads\/_candidate_cv_attachment\/2024\/01\/shivani-priya.pdf"},"_candidate_education":[{"title":"B.Com","academy":"MIT Pune","year":"2011","description":""},{"title":"PGDM in HR and Finance","academy":"Asia Pacific Institute of Managemen","year":"2014"}],"_candidate_experience":[{"title":"","start_date":"Jul\u201916","end_date":"Oct 2021","company":"Genpact,Noida,Gurgaon","description":"Significant Highlights:\r\n\uf02d Recognized for the operational excellence and received one Silver, Bronze and Appreciation Certificate\r\n\uf02d Achieved the positive customer satisfaction scores\r\n\uf02d Conducted the VBA Coding, entered the records in excel and basic website testing \r\n\uf02d Provided technical troubleshooting of HHP Products through Remote Access and managed the general and technical queries \r\nof HHP \r\n\uf02d Maintained AHT (Average Handling Time), ACW (After Call Work), CSS (Customer Satisfaction Score) and the remaining \r\nSLA parameters on time\r\n\uf02d Liaised with various customers in live chat process and worked on Talisma Tool in chat process and Genesis as well as Avaya in \r\nvoice process \r\nKey Result Areas: \r\n\uf02d Spearheading the project activities from conceptualization to execution including business definition, feasibility & optimization, \r\nplanning & implementation as per preset compliance; managing projects in relations to finance, budgeting, account management, \r\nbenefits and grant administration\r\n\uf02d Directing Application Team for national & international business teams including Process Associates and Process \r\nDevelopers\r\n\uf02d Streamlining processes, defining continuous improvement processes, accelerating employees\u2019 strengths & building powerful \r\nteams \r\n\uf02d Steering the successful roll-out of enhancement \/ continuous improvement projects with answerability of defining scope, \r\nsetting timelines, analyzing requirements, prioritizing tasks and identifying dependencies as per budgets \r\n\uf02d Presenting a true and fair view of the financial position of the company by way of timely preparation of annual reports analysing\r\nthe expenditure on a monthly basis to control expenses\r\n\uf02d Collaborating with the senior management team in improving and executing strategies and processes, accomplishing corporate \r\ngoals and profitability for the company\r\n\uf02d Planning and executing monthly \/ quarterly \/ annual closure schedules; providing monthly financial statements; administering \r\nthe monthly closing process\r\n\uf02d Developing & effectuating contingency & continuity plans to ensure smooth operations for attainment of budgeted objectives in\r\ncoordination with Leadership, Stakeholders & Lines of Businesses\r\n\uf02d Creating & implementing enterprise wide initiatives across multiple functions \/ business areas to ensure effectiveness, thereby \r\nresulting in reduced costs & improved customer service\r\n\uf02d Defining service standards \/ guidelines that serve as benchmark for excellent service delivery as per global standards & \r\nSLAs; analysing data for continuous improvement in delivery & improving customer satisfaction based on data\r\n\uf02d Managing service operations for rendering and achieving quality services; providing first line customer support by answering \r\nqueries & resolving their issues, ensuring minimum TAT\r\n\uf02d Developing customized process training & leadership modules \/ programs geared towards optimizing knowledge of employees \r\nand improve productivity, capability & quality enhancement\r\n\uf02d Ensuring the preparation of dashboard and report to clients and quality team on monthly basis"},{"title":"Business Development Executive","start_date":"Jan\u201914","end_date":"Feb\u201915","company":"Venture Sports Pvt. Ltd","description":"Collaborated with Sales & Marketing Team to design, implement, analyze and deploy new business processes\r\n\uf02d Analyzed and tracked all business development activities, analyze quarterly progress and suggested new strategies based on findings\r\n\uf02d Conducted the Manual Testing of the Product and Data collection in sports events\r\n\uf02d Build and maintained various effectual relationships with partners, market research, digital marketing; followed up with the old and \r\nnew leads and direct reporting to the Director of Sales \r\n\uf02d Participated in Tournament Planning of lawn tennis and secondary researc"}],"custom-text-38577601":"\uf02d VBA and Python Basics \uf02d Python using Data Analytics \uf02d MS Office: Advanced MS Excel, MS Outlook \uf02d Digital Marketing, Primary Market Research \uf02d Manual Testing \uf02d JIRA,Ms-Access \uf02d Postman,Data Analysis,Data Visualization \uf02d PostGreSQL,Ms SQL \uf02d Smart Tutor App Testing \uf02d Jupyter and IDLE Editors of Python","_candidate_portfolio_photos":"","_candidate_award":"","_candidate_video_url":""},"_links":{"self":[{"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate\/9119"}],"collection":[{"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate"}],"about":[{"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/types\/candidate"}],"replies":[{"embeddable":true,"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/comments?post=9119"}],"wp:attachment":[{"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/media?parent=9119"}],"wp:term":[{"taxonomy":"candidate_category","embeddable":true,"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate_category?post=9119"},{"taxonomy":"candidate_location","embeddable":true,"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate_location?post=9119"},{"taxonomy":"candidate_tag","embeddable":true,"href":"https:\/\/jobnetix.in\/index.php\/wp-json\/wp\/v2\/candidate_tag?post=9119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}