Priyanka Sharma
About Candidate
To obtain a position that will allow me to utilize my skills, experience & willingness to learn in making an organization successful.
Skills
Location
Education
Work & Experience
Managing and ensuring that the service level agreements for various programs are met. My work Includes preparing Reports such as Day to day reports, Flash, Absenteeism and vacation, Adherence reports Etc. Preparing interval report ( hourly report ). Coding of agent on Aspect & IEX. Closely monitoring the queue and making regular call outs via supporting tools/apps/emails, managing & maintaining the queue of all LOB. Shifting agents to different LOB as per business requirements. Salient features:- Most of the times, I got an opportunity to handle the account independently during the shift. I also got a chance to give training to other team mates.
Making reservations, Resolving client's and Customer's queries over email conversation. Utilizing Interpersonal skill to provide brief description and details about room amenities and general inquiry. Assisting premium customers with their World of hyatt membership accounts and issues. Worked on Medallia service with customer's Feedback or complains. Worked on individual projects such as Redemption of awards & points file etc.