FLOYD ASSIS D’SILVA
About Candidate
Accomplished & results-oriented marketing professional with extensive experience in developing &
analyzing data by using various techniques. Well versed in presenting research findings & insights to both
internal & external teams. Having a profound knowledge of carrying out qualitative & quantitative research.
Skills
Location
Education
Work & Experience
Understanding client work process & requirements • Mapping industries & companies relevant to service offerings • Working closely with clients & providing with up-to-date campaign status • Maintaining MIS trackers. • Participated in all meetings, trainings & skill professional development sessions • Assigning task to the team with proper deadlines as per client request • Creating time-to-time PPT’s for the stakeholders & clients Senior Research Analyst: (Apr 2014 – Sept 2017) Research Analyst: (Nov 2012 - Apr 2013) • Screening & short-listing companies • Performing Primary Research & database creation • Performing Lead Qualification & Generation • Creating industry specific campaigns • Enhancing market outreach for clients by educating prospects about various Solutions/Services offered. • Achieving daily & monthly targets as required • Development of New Clients and/ or markets, database generation & cold calling
Listen to customers’ questions & concerns, & provide answers or responses • Provide information about products & services • Take orders, calculate charges, & process billing or payments • Review or make changes to customer accounts • Handle returns or complaints • Record details of customer contacts & actions taken • Review & select standard responses for answers or solutions • Refer customers to supervisors or more experienced employees