Arun Prakash Nadar

Profile Summary: Daily Reports of Revenue Per Sign up, Revenue Per Installment, Redemption.

Profile Summary: Publishing the daily reports as follows digital partners (DPs) tagging report, health and general insurance tagging reports, agent call logs report, headcount production report. Publishing weekly report of payout cycle of DPs to finance team Identifying the DPs and send to MIS Team for Tagging or update in Ninja Application. Ad-hoc reports request from the management.

Profile Summary: Preparation of Daily, Weekly and Monthly Reports for BAU Activities. Agent KPI, Call Center Dashboard, Business KPI etc. Prepared and Worked on Tableau for various reports such as Email Pendency Report, Authorized Service Center Report, Claim Ageing Report, Freshdesk Report, Contact Level Data Report, Agent Performance Report, Skill Performance Report etc. Red Flag Report, Service Center Report, Logistics Report, Customer Happiness Report. Major Report are automated using VBA like Resolved Status Report, Repeat Email Report, Call Wrap Report, Email Pendency Report – Group Wise. Ad-hoc reports request from the management

Profile Summary: Preparation of Daily, Weekly and Monthly Reports for BAU Activities. Preparation of Agent Performance Reports, Daily Stats, Aux Reports, Attendance Reports, Utilization Reports, Schedule Adherence Reports and Retention Reports. Preparation of Overtime, Incentives, Leaves and Payroll Reports and any Ad-hoc Reports. Updating and Maintain Key Performance Indicators, Scorecards, Error Analysis Reports, Variance Reports. Maintain Call Tracking Reports, Swap Reports Ad-hoc reports request from the management.

Profile Summary: The Indexing & Archiving Specialist is responsible for performing daily imaging and archiving related tasks for the Mortgages. All client documentation and correspondence is imaged on a daily basis so that business partners can retrieve the necessary information to service clients effectively. Such documentation is delivered to the Indexing & Archiving team where it is, indexed, verified and released to the Mortgage team. Significant focus is placed on indexing the documents to ensure that all pertinent information is applied to the documents properly, ensuring that these documents are able to be retrieved at a future date. Verification: Verify all scanned documents for image quality and data accuracy. Return incorrect items to Quality Control queue for review and correction. Quality Control: Review errors and make appropriate corrections (correct index attributes, re-scan, etc.). Some investigative activities and follow up required in the event an incorrect account number, etc. has been provided by business partner Edit: Edit/update index attributes for documents in the Citadel application based upon email requests from business representatives. Updates are then verified in Citadel by an Imaging representative for accuracy. Document Importing: Import document files (PDF, Edit, etc.) into the Citadel application based upon email requests received from business representatives. Imports are then verified in Citadel by an Imaging representative for accuracy. Updating the Daily and Monthly Master Tracker for the Loan Application and Ticket No., Sending an email to onshore Team, Scanning and uploading the documents to SPARTA Application, Archive the Documents with Naming Convention, Pulling the Reports from the Share Point and Upload to Share Point from Data Validation Report. Preparation for Daily, Weekly and Monthly Reports for BAU Activities. Preparation of Overtime, Incentive and Payroll Reports. Maintaining Key Performance Indicator Report for Individual and TL Wise. Created Automation KPIs and Application Links for BAU and Non BAU Activities.

Profile Summary: • DHL Process Updating the Invoice and Bills Lading No. in MIS, Data Processing in Citrix Application, Maintain and Updating the Tracker for Invoices and Payments Details. • Credit Card Process Servicing: Checking Payment Status, Payment Dues, Due Dates, Late Payments & Charges, and Finance Charges, Delinquency of Payments, etc. Creating and Sending Reminder Letter to Customer for Missed Payment or Non-Payment of Dues. Maintain and Update the Tracker for Credit Cards Details like Account No., Amount Pending, Due Date, Payment Received, and Missed Payments. • Mortgage Process Verification and Auditing Loan Application: Borrower Information likes Name, DOB, SSN, Place, Phone No, Number of Years Reside etc., Employment History, Assets and Liabilities, Details of Transaction; Tax Documents likes Paystub, W-2, K-1s and Tax Returns etc. Refinance Purpose like Home Improvements, Repaying off Existing Liens, Refinance of Others (Credit Card, Personal etc.), and Refinance of Purchase. Pulling CBR Report from Transunion and Equi-Fax to check the Creditworthiness of Borrower, Delinquency of Payments, Foreclosure, Bankruptcy, Borrower SSN and DOB etc.