Mohammed Safeeq. A
About Candidate
To be a part of the IT industry and to work in a creative and motivated IT environment, where I could constantly learn,
explore opportunities and implement my potential to the best for the prospects of the organization
Skills
Location
Education
Work & Experience
Received a Quarterly champion award for best Gross sale in [24]7.ai o Received BEST TEAM MEMBER award of a year. o Received a Position of JUNIOR EXPERT in handling Escalation and highest Priority tickets. o Received PEOPLE’S CHAMPION Award for highest NPS of 100% record for 8 months. o I have assisted a new training batch for 3 months as a SME. o Received FAST HANDS award for highest resolved ticket rate in HCL. o Still holding a REPUTATION of 0% Escalation in my career. Roles & Responsibilities: Handling calls / chats / tickets for employees of [24]7.ai Handling VPN Secure ID token issues, initial troubleshooting Handling high priority issues and Escalating to the next level Team to resolve the issue at the earliest. Handling software issues via remote, And Hardware issues Troubleshooting MS-Outlook and other MS-Office related issues Managing and troubleshooting access to shared folders Monitoring the ticket queues to make sure it gets addressed before the date of completion Reviewing System logs Resolving Customer Issue Creating KM article in Knowledge base (Knowledge Management) for resolved and known cases