Sushant Wasudeo Wasnik

Managing different process MIS reports and keeping close loop on PnL and other Operational requests.  Managing process MIS like HSBC, SBI Life, Pantaloons, Castrol etc.  End to End Manpower planning from planning of batches till batch hiring considering Shrinkages & Attrition.  Managing end to end billing of all processes starts with Preparing of billing till generation of Invoices and do follow up with clients for Payments.  Managing reports of 500+ agents with 7 MIS executives.  Preparing weekly and monthly process performance dashboard.  Preparing presentations for Management Weekly, Monthly and Quarterly Business reviews.  Making monthly payroll file for all staff as per the attendance details which includes incentives and overtime for staffs. Maintaining employee’s database which includes all employees’ details since joining.  Keeping track of Monthly Opening and Closing headcount details, maintaining Attrition Tracker. Checking out Salary Discrepancies and get that sorted out with the Finance Team.  Preparing Agent Incentives as per the structure define.  Maintaining leave tracker and attendance details for the team.  Preparing Agent Performance report and shared with OPS to understand and keep watch on agent performance. Designation : Sr. Executive MIS/Dialer  Uploading leads with the balance band.  Closely Handled Abandoned rate, noticing ideal, update, Not Ready Time, Making MIS for the same.  Preparing weekly roster of the agents, Marking team attendance, etc.  Preparing daily collection MIS, maintain login-log out details of all advisors.  Allocate calling dump to all the executives. Preparing weekly and monthly collection report

(Aditya Birla Minacs is one of India’s leading outsourcing Companies Operating in the BPO/CRM space providing a highQuality, cost-effective solution to Global 1000 companies. Aditya Birla Minacs is a fully owned subsidiary of the Aditya Birla Nuvo (part of the Aditya Birla Group), (www.adityabirla.com), one of India’s largest Business houses.) Designation : Data Entry Operator  Data entry of Cingular (AT&T)/ T-mobile Rebate forms Designation : Dialer Executive  Uploading leads, Running DTS, Preparing Job List for calling as per the Time zones.  Handling Dialer, Closely Handled Abandoned rate, Noticing ideal, update, Aux and Call Status of Associates, Making daily MIS reports. Designation : Quality Executive / Floor Supervisor  Responsible for maintaining the overall Quality of the Process.  Preparing various reports and analyzing those in Order to improve the Quality.  Reviewing the quality performance of Agents and overall teams.  Implementing various actions plans and take corrective actions in order to improvise and excel0  Managing the process together with Team leads, handling entire shift with tracking attendance, Agents’ leaves, mentoring agents, taking care of production, etc.

(This organization is a brother company of Skypak Service Specialist ltd. SSSL is a courier company With big setup in all over India.) Designation: Data Entry Operator.  Cheque entry of Different Clients. i.e. ICICI, ORANGE, BPL MOBILE, PNB, HUGES TELECOM, EASYCALL, PAGELING, PAGEPOING, TATA FINANCE LTD. Etc.

Dess Technologies has take contract of Scanning And Data entry of documents with some of leading govt. companies in Mumbai i.e. Air India, Indian Oil Corporation, Bharat Petroleum Corporation ltd.Scanning and Data entry of Air India Flight Tickets