Soman Nair

Managing Cash Application, Write off, customer follow up’s and Aging report in an effective way to ensure service delivery. Balance sheet reconciliations Bad Debt Journals Preparing SOP’s and checklist ERP known- SAP, 480 BAAN, Icslia, and Blackline Remittance follow ups & Clearing unapplied payments Work with Onshore teams to resolve escalations

Managing OTC operations (Cash Application, Write off) in an effective way to ensure service delivery. Ensuring all SLA targets are met, Reports are published on time. Training new joiners on process knowledge. Remittance follow ups & preparation of Productivity Tracker. CAREER OBJECTIVE Work with Onshore teams to resolve escalations, provided inputs and constructive feedback seeking overall process improvement. Ensuring the daily volume is been effectively processed with an overall accuracy of 99.5%. Clearing unapplied cash and follow up with customers/collections for remittance advise. Coaching sessions on will, skill and attitude issues and would involve training imparted as per Process, Personal Grooming & Attitude building. Working with Automation Team for developing macro’s and other team dashboards for operational efficiency. Leading the team meetings with internal & external stakeholders. Conducting process knowledge test for the team members to sharpen their knowledge on regular basis. Weekly and Monthly connects with Clients on business reviews. Responsible for month end completion of all cash items and bank adjustments. Research and respond to all customer inquiries concerning account reconciliations, remittance advice/payment application and takes appropriate action Provide aging analysis reports with updated status comment note fields for AR status meetings as well as prepares aging and other key receivable metric reports to management. Perform daily reconciliation of payment discrepancies and contacts customers for prompt resolution as well as making inquiries into all unidentified receipts to determine its status. Applying payments received by the customer according to the remittance advise within the TAT.