Rahul Jain

Lead discovery meetings with business stakeholders to collect automation requirements  Create PDDs (process design documents) for each automation use case based on the automation requirements from the business stakeholders  Assist in driving the automation program by marketing the functionality to different business stakeholders and collecting and prioritizing RPA opportunities  Assist in project managing bot implementation including leading requirements gathering, discovery, and documentation, and overseeing bot development, user acceptance testing, and deployment  Help to ensure that project timelines are on track and risks are identified.  Help to drive daily standups with the team to align on accomplishments, blockers, and next steps  Help to drive retrospectives after bot deployments to review what went well, what can be improved, and action items  Manage multiple project plans, tasks, requirements, timelines, stakeholders, and deliverables simultaneously  Develop and maintain strong relationships with cross functional partners  Assist in creating leadership deliverables

Coordinates/compiles key elements required for contract planning activities (e.g. contract portfolio, senior management review material) as required  Coordinates, records functional reviews/endorsements of contracts (incl. DOAG) across organizations & regions as required  Distributes contracts to all concerned parties (e.g. EM, 3rd party personnel, customs and regulatory representatives) as required  Ensures all master data requests are accurately entered into appropriate system (incl. system configuration to reflect contractual agreement); and compliance with all company policies and legal obligations (e.g.: tax licenses, restricted party screening) as required  Maintains repository of contracts/amendments/approvals/supporting documents in relevant systems/tools (e.g. administration, electronic/physical filing) as required  Tracks contractual notices, ensures adequate review is obtained timely and notice periods are met (e.g. evergreen, auto-renewal, expiration and standard contract templates) as required  Calculates/verifies contract prices, tariffs, any other contractual transactions; enters into relevant system, creates adjustments - as required  Prepares / monitors external and internal reporting as required  Supports contract owners / business line in resolving operational, commercial or contractual issues, as required

Ensures all master data requests entered accurately into appropriate system (SAP, CRM or other) within established turn around guidelines.  Responsible for setting up, reviewing and maintaining customer/plant/product and pricing master data  In relation to Customer account setup comply with all company policies and legal obligations (e.g.: tax licenses, restricted party screening)  Analyze root cause of customer problems due to incorrect master data and contributes to problem resolution.  Appropriately file the master data setup requests and necessary supporting documents (including the Approvals, Tax exemption certificate etc.)  Determine type of customer block (workflow, credit threshold, system error, etc.) and supports timely resolution.  Executes operational activities in compliance with Controls and Product Safety requirements of the respective business area Tax Compliance Specialist (ExxonMobil)  Manage the Tax certificate renewals of Sales Tax and Excise Tax.  Coordinates/compiles key elements required for Tax Compliance (e.g. Tax Expiry reminder, Tax certificate Validation, Exemption extension) as required.  Navigating and escalating effectively the Expiry reminder.  Work as an interface and subject matter expert between Sales and Customer to obtain the Tax certificate on timely basis.  Track and report renewals by customer and b

Performance monitoring using the Remedy tool for all the network devices, Database and Physical servers & the Virtual servers using VMWARE.  Image level backup storage using ACRONICS tools for critical server and rebuilding the same server in another machine.  Performing all remedial action during any failure event within 15 min for P-1 and P-2 servers  Performance Monitoring of the Nagios Tool of all system devices in every 5 seconds  Database health check for the SQL,ORACLE and DB2 database

Responsible for all Procurement Requests, end-to-end delivery for all IS goods.  Handling Software License Verification and Perform regular audits to validate the physical installed software.  Co-ordination with vendors of Insight, Bytes, LCC & Microsoft for s/w issues & licensing  Escalates and manages any delays occurring during the order fulfillment process to minimize any inconvenience to the User;

Manage the sales and Contract renewals of Cisco maintenance service.  Navigating and escalating effectively the quoting and ordering.  Responsible for all Procurement Requests, end-to-end delivery for all IS goods.  Drive the execution of customer cycle to conclusion in a quality, timely and correct manner  Work as an interface and subject matter expert between Wipro and Cisco for the maintenance contracts practice  Track and report renewals by customer and by region.  Effectively communicate Cisco Contract maintenance / renewal program