Moiz Bastawalla

Resolved data related problems, improved operations and provided exceptional client support.  Developed team communications and information for dialer team meetings on secured platform and cloud.  Maintained excellent attendance record, consistently arriving to work on time.  Worked with global clients to understand needs and provide data analytics information as requested.  Using contact-centre tool to generate contacts for callcentre team agents for international dialing outbound ca

Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection including cyber security and information access across all major systems.  Developed and maintained $125,000 IT department operational budget for all its hospital based in Kenya and Rwanda.  Interviewed, hired, trained and mentored 10-15 staff by coaching daily, leading performance reviews and offering constructive feedback.  Investigated and corrected leakages in the billing and system.  Facilitated management decision support reporting in development and implementation of Hospital Management System and connecting all the hospitals on a single network.  Developed standards, set specifications and compiled with federal, state and local legislation.

Oversaw daily performance of computer systems and timely responded to downtime issues to keep network and systems up and running.  Maintained camera and physical security systems.  Built, customized and repaired technology based on staff requests.  Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs as directives from Senior Management. Software OS Windows OS Unix/ Linux OS Macintosh OS AS/400 P a g e | 2  Coordinated on-going technical training and personal development classes for staff members.  Wrote policy, procedure and manuals governing internal IT use.  Oversaw IT department operations and training.  Supported implementation of warehouse management system software applications to enable centralized management of tasks.  Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

 Diagnosed and repaired computer hardware and network systems.  Wrote RFP to implement ERP system including HR and Finance and troubleshoot deficiencies.  Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.  Consolidated around 50+ business unit billing activities through re-engineering and integration with intranet interface.  Managed $30,000 annual budget and developed IP application and support systems, integration procedures and projects

 Managed customer’s expectations of support and technology functionality in order to provide positive user experience.  Created support documentation than empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.  Controlled and managed server room, wireless network, server infrastructure, audio visual equipment, laptops and video conferencing equipment.  Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.  Trained end-users of internal software on use, functionality and application to business enterprise, including internal and external software