MAHIP BHATIA

Verifies all patient eligibility, authorizations and benefits, claim information with insurance companies for Deontology. ➢ Determines patient portions due, amounts to be billed, contractual discounts to be taken, or any other authorized discounts that may apply. Communicates this information with appropriate personnel for preparation of the pre-admission process. ➢ Identifies all patient accounts accurately based on what PPO, HMO, or other Managed Care Organizations the patient's insurance plan might fallunder. ➢ Contacts patients and provides updates on benefit verification information, requests additional information, insurance cards, and explains to the patient his or her financial responsibility such as co-pays, co-insurance, co-deductibles, at time of service. ➢ Maintains insurance plan request database; ensuring data is entered accurately and in a timely manner, as determined through facility processes.

Answered, screened and processed over 200 calls daily using a call management system and web-based communications. ➢ Improved call management database efficiency by changing and updating contact information. ➢ Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and createdreports. ➢ Answer inbound calls within guidelines/goals established by the client and contact center management ➢ Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information

ROLES AND RESPONSIBILITIES (lenergizer) ➢ Handling all escalations tickets within the defined SLA through GCIC and CSRM (internal toll). ➢ Works as a face of management to resolve issues and to provide various solutionsto build up Customer’s faith on product. ➢ Works as preventive and corrective team to avoid escalations creation andprovides solutions after escalations. ➢ Provides various solutions to customers; Refund, Replacement and extended warranty after management discussion. ➢ Handles all legal VOC cases, PL VOC cases, management VOC escalations and VOC with higher priorities. ➢ Assisting Service centers on various escalations to build up customersatisfaction. ➢ Share feedback with management to enhance product quality and to improve customer satisfaction. ➢ Takes follow up with logistic and part team, quality team, warranty team, technical team, dealers, service centers, technicians and customers to speedupservices